1. Introduction

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Welcome to Primexa Limited. These Terms and Conditions ("T&C") govern your use of our website, primexa.co.uk ("Website"), and the services offered through it. By accessing or using this Website, you agree to comply with and be bound by these T&C. If you do not agree to these T&C, please refrain from using our Website.

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2. Company Information

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Primexa Limited
Company Number: 16109410

VAT No. 483882248
Registered Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE
Email: info@primexa.co.uk

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3. Changes to Terms

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We reserve the right to update or modify these T&C at any time without prior notice. All changes will be effective immediately upon posting on the Website. We encourage you to review these T&C regularly to stay informed about any updates.

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4. Use of the Website

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• Eligibility: You must be at least 18 years old and capable of forming a binding contract under applicable law to use this Website.

• Account Responsibility: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account details and for all activities under your account.

• Prohibited Use: You agree not to use this Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website or interfere with others' use of the Website.

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5. Intellectual Property Rights

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All content on this Website, including text, graphics, logos, images, and software, is the property of Primexa Limited or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal, non-commercial purposes only. Any unauthorized use of the content is prohibited.

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6. User-Generated Content

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By submitting any content (e.g., reviews, feedback, or product suggestions) to us, you grant Primexa Limited a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute that content in connection with our business operations.

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7. Product Information

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We strive to provide accurate information regarding the products listed on our Website. However, we do not guarantee that product descriptions, pricing, or availability are error-free. All prices are subject to change without notice.

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8. Orders and Payments

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• Order Acceptance: Receipt of an order confirmation does not guarantee acceptance of an order. We reserve the right to limit quantities or refuse service for any reason.

• Payment Terms: Payments must be made using the methods specified on our Website. You agree to provide accurate and complete payment information for processing your orders.

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9. Shipping and Returns

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• Shipping: We will provide information on shipping methods, costs, and delivery times at the time of purchase. Delivery times are estimates and are not guaranteed.

• Returns: Our return policy outlines the conditions under which you may return products and the process for receiving a refund. Please refer to our Returns page for more details.

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10. Limitation of Liability

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To the fullest extent permitted by law, Primexa Limited is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Website or any services provided, even if we have been advised of the possibility of such damages. Our total liability will not exceed the amount you paid for the product or service in question.

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11. Indemnification

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You agree to indemnify, defend, and hold harmless Primexa Limited, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Website or violation of these T&C.

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12. Governing Law

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These T&C are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these T&C shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Termination

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We reserve the right to suspend or terminate your access to the Website at any time, without notice, for conduct that we believe violates these T&C or is harmful to other users or our business.

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14. Contact Information

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For any questions or concerns about these T&C or our Website, please contact us at:

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Primexa Limited
Email: info@primexa.co.uk

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15. Miscellaneous

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• Severability: If any part of these T&C is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

• Entire Agreement: These T&C constitute the entire agreement between you and Primexa Limited regarding the use of the Website and supersede any prior agreements or understandings.

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Invoice Terms and Conditions

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1. Payment Terms

   • Payment is due within 30 days of the invoice date, unless otherwise agreed in writing.

   • Late payments may incur a late fee of 2% per month on the outstanding balance or the maximum allowed by law.

2. Methods of Payment

   • Payments can be made via bank transfer, credit/debit card, or any other method specified on the invoice.

   • Bank details are provided on the invoice. Please ensure the invoice number is referenced when making payments.

3. Delivery and Ownership

   • Goods remain the property of Primexa Limited until full payment is received.

   • Delivery timelines are estimates and may be subject to delays outside of our control. Primexa Limited is not liable for such delays.

4. Disputes and Adjustments

   • Any disputes or issues with the invoice must be reported in writing within 7 days of the invoice date.

   • Adjustments, if applicable, will be issued in the form of a credit note.

5. Cancellations and Returns

   • Orders cancelled after shipment are subject to a restocking fee of 15% of the order value.

   • Returns are accepted only for defective products and must be initiated within 14 days of delivery.

6. Tax and VAT

   • All prices are exclusive of VAT unless stated otherwise. VAT will be charged at the applicable rate.

   • VAT registration number: GB483882248.

7. Liability

   • Primexa Limited’s liability is limited to the invoice value of the goods supplied.

   • We are not responsible for any indirect, consequential, or incidental damages arising from the use of our products.

8. Governing Law

   • These terms and conditions are governed by the laws of England and Wales.

   • Any disputes arising from these terms will be resolved exclusively in the courts of England and Wales.

9. Contact Information

   • For any questions or concerns, please contact us at:

     • Email: info@primexa.co.uk

     • Phone: +44 (0) 7907 814024

     • Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE