If a supplier tells you their hotel toiletries are natural, ask them what that means. There is no legal definition, no verification requirement, and no body that checks. Anyone can print it on a bottle. The same is true for eco-friendly, green, and in most cases, biodegradable. These are marketing terms, not standards. In the UK and EU, none of them require third-party verification, none have regulated thresholds, and none give a hotel procurement manager any protection if a

Most hotel procurement mistakes don’t happen at delivery. They happen months earlier, in a meeting room, when a supplier said all the right things and nobody asked the right questions. A supplier who impresses in a presentation isn’t always the one who delivers consistently at 3am before an opening day. By the time you discover the problem — wrong quantities, late lead times, inconsistent quality across batches — the cost isn’t just financial. It’s rooms you can’t sell, guest

The beginning of a new year often brings a familiar reset in hospitality. Budgets are reviewed, priorities are re-aligned, and suppliers are reconsidered. Yet despite this annual ritual, many supplier decisions are still driven by short-term pressures rather than long-term value. In practice, the strongest hotel operations approach suppliers less as transactional vendors and more as strategic contributors to consistency, efficiency, and guest experience. The start of the year

In luxury hospitality, the guest bathroom is more than just a functional space. It is a quiet ambassador for your brand. It's where the...

Luxury in hospitality is undergoing a transformation. Today’s discerning travellers are no longer content with surface-level...

Hotel operations run on hundreds of moving parts. Staffing, reservations, F&B, maintenance — these get attention, resource, and scrutiny. Supplier relationships, by contrast, are often treated as a procurement function: something you set up, review once a year, and only think about when something goes wrong. That's a mistake. And it's a costly one. The suppliers who provide your in-room amenities, your linen, your bedroom accessories and your bathroom products are not periphe